Veelgestelde vragen
Antwoorden op de meest gestelde vragen over bieden, verkopen, afhalen en betalen.
How does bidding on an auction work? +
You place a bid on a lot via the auction page. As soon as someone else bids higher, you'll get a notification. If you're the highest bidder when the auction closes, you win the lot and receive a confirmation by email.
What are the shipping costs? +
Shipping costs and delivery time vary per seller and are shown at checkout, before you pay. You'll also see them again in your order confirmation.
How do I return a product? +
Returns are arranged with the seller of your order. Enter your order number under 'Question about an order' above, and you'll see the seller's contact details and, if available, a link to their return policy.
How do I create an account or log in? +
You can create an account or log in at the top right of the website. Forgot your password? Click 'Forgot password' on the login page to receive a reset link.
How do I become a seller? +
Great that you'd like to sell with us! You can sign up as a seller via the 'Sell with us' form on the website. We'll then get in touch with you about the next steps.
Which payment methods are available? +
You can pay securely via iDEAL, credit card and other common payment methods at checkout. If a payment fails, check your bank limit or try a different payment method.
What happens if I win an auction? +
Won a lot? You'll receive an email with a payment link. After payment, the seller ships your order or you can pick it up, depending on the option you chose.
Where is my order / track & trace? +
You can find your order's shipping status in your account under 'Orders'. Want to ask the seller a question about shipping? Click 'Question about an order' above and enter your order number — you'll immediately see the seller's contact details.
Can I pick up my order? +
For many lots you can choose between pickup or shipping. After winning or ordering, you choose the delivery method on the order page in your account. If you choose pickup, you can (where available) also reserve a pickup slot there.
How long do I have to pay after winning an auction? +
After winning a lot you have 48 hours to pay, by default. You'll receive an email with a payment link, and you can also pay via your account under 'Orders'. Can't pay in time? Please contact us as soon as possible.
Where can I find my invoice? +
After a successful payment you automatically receive the invoice as a PDF by email. You can also find your orders and invoices in your account under 'Orders'.
Can I follow a lot or add it to a favourites list? +
Yes! Click the follow icon on a lot to add it to your watchlist. You can find all your followed lots via 'My watchlist' in your account.
I have been outbid, what now? +
If someone bids higher, you'll get a notification. You can simply bid again as long as the auction is running. Please note: a bid you place is binding and cannot be withdrawn.
When does the auction close? +
Every lot shows a countdown with the exact closing time. If you're the highest bidder at that moment, you win the lot and automatically receive an email with a payment link.
Why do I have to confirm my age? +
A minimum age of 18 applies to lots containing alcoholic products. That's why we ask you to confirm your age when ordering. Without confirmation, we can't deliver these products.
Can I cancel my order? +
Cancelling a won lot or placed order is arranged with the seller. Click 'Question about an order' above, enter your order number, and contact the seller. Please note: a bid on an auction is binding.
My product arrived damaged or broken +
Sorry to hear that! First take photos of the damage and the packaging. Then contact the seller via 'Question about an order' above (with your order number). If you can't work it out together, we'll help you further.
Where can I find my order number? +
Your order number is in your order confirmation email and in your account under 'Orders'. It's the number starting with a # followed by digits.
Do I get notified if I win or am outbid? +
Yes, you automatically receive an email when you win a lot. If you allow notifications in your browser or via our app, you'll also get push notifications, for example when you're outbid.
Is there an app? +
Yes! You can install our web app on your phone: open the website on your phone and choose 'Install app' in the banner, or via your browser's share menu ('Add to home screen'). That way you always have auctions and notifications close at hand.
What is the outlet? +
In the outlet you buy products directly for a fixed price, without bidding. Just add it to your cart and check out — quick and simple.
Is bidding free? Are there any costs? +
Yes, creating an account and bidding is 100% free. There are no bidding fees, bid credits, bid packages or hidden costs. You only pay if you win a lot: the winning bid plus buyer commission, any applicable VAT and any shipping costs. Before you confirm a bid, we always show you the full total amount.
Do I pay for every bid? +
No, you never pay for placing a bid, not even if you're later outbid. Bidding is always free. You only pay if you actually win an auction.
I've won multiple lots, can shipping be combined? +
Whether shipping can be combined depends on the seller. Won multiple lots from the same seller? Contact the seller before paying via 'Question about an order' above.
When do I pay? +
You only pay after winning an auction. Once the auction closes and you're the highest bidder, you'll receive a payment link with the full amount payable.
Are the products new? Do I have a warranty? +
The condition of the product (new, outlet, returned item) is always stated in the lot description. Read it carefully before bidding. Warranty questions go to the seller of the lot — you'll find their details via 'Question about an order'.
How is my total calculated? +
Your total consists of the winning bid, buyer commission (a percentage on top of the winning bid), and any applicable VAT and shipping costs. This full amount is always shown before you confirm your bid, so you know exactly what you'll pay if you win.
My payment failed, what now? +
No worries: you can simply try again via the payment link in your email or via your account under 'Orders'. You may also want to check your daily bank limit or try a different payment method.
How does this platform work? +
We're an online auction platform: sellers list lots, you bid along, and the highest bidder wins. There's also the outlet, where you buy products directly for a fixed price. Taking part is free — you only pay if you win or buy something.